Shipping
Shipping Policy
Do you ship internationally?
Yes, we ship worldwide to most countries and regions. Available destinations will be displayed during checkout. Some remote areas may not be available for delivery.
What currency will I be charged in?
Our store prices are displayed in USD. Depending on your payment method and location, your payment provider may automatically convert the amount into your local currency according to its exchange rate.
How much does shipping cost?
Shipping costs vary depending on the destination, package weight and shipping method. The available shipping options and exact shipping cost will be shown at checkout before you complete your order.
If you have any questions about shipping, please contact us at:
sanyoupp@outlook.com
Estimated Delivery Time
Delivery times vary depending on the destination and shipping method.
USA: 7–20 business days
Canada: 7–25 business days
Australia: 7–20 business days
UK / Germany / France / Italy: 7–15 business days
Most European countries: 7–25 business days
Brazil and some other countries: 20–60 business days
Please note that these are estimated delivery times and do not include order processing time, customs clearance or unexpected delays.
Order Processing
Orders are generally processed Monday through Saturday, excluding public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Customs & Duties
International orders may be subject to customs duties, taxes or other fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.
How Can I Track My Order?
Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number.
You can use your tracking number to check the status of your shipment through the carrier's website or a third-party tracking service.
If you have any questions about your order or shipping, please contact us at:
sanyoupp@outlook.com
Thank you for choosing SONOYE.
Return & Refund Policy
Return & Refund Policy
Requirements for Returning Items
Items must be unused, unworn, undamaged and returned in their original packaging.
If you receive an item with a quality issue, please contact us and provide clear photos so we can check the problem.
If you receive the wrong item or wrong size, please provide clear photos of the item received and the shipping package so we can verify the order information.
Please place a note inside the return package containing:
• Order number
• Reason for return
Returns & Exchanges
If you are not satisfied with your purchase, please contact our customer service team before returning any item.
Customer Service Email:
sanyoupp@outlook.com
For items returned due to an error on our part, such as receiving the wrong item or wrong color, we will provide a full refund after the returned item is received and inspected.
For returns due to personal reasons, such as choosing the wrong size or changing your mind, we will refund 70% of the item price. Original shipping fees are non-refundable.
Please contact us with clear photos within 3 days of receiving your order if you believe there is a problem with the product.
Refunds
Once we receive and inspect your returned item, we will process the refund within 7 business days.
Items that have been worn, used, washed, damaged or returned without their original packaging may not be eligible for a refund.
Exchanges
Free exchanges are available when the error is caused by us, such as sending the wrong item or wrong size.
For exchanges requested for personal reasons, such as choosing the wrong size, additional shipping costs may apply.
Return Shipping
Please contact our customer service team before sending any return. We will provide the correct return address and return instructions.
Please do not send returns to the sender's address on the original package unless instructed by our customer service team.
If you have any questions about returns, refunds or exchanges, please contact us at:
sanyoupp@outlook.com
Thank you for choosing SONOYE.