Privacy Policy
Privacy Policy
Last Updated: September 9, 2026
At SONOYE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website or place an order with us.
1. Information We Collect
When you visit our website, we may automatically collect certain information about your device, including your web browser, IP address, time zone, cookies and information about the pages or products you view.
When you place an order or contact us, we may collect information such as:
• Your name
• Email address
• Billing and shipping address
• Phone number
• Order and purchase information
• Payment-related information required to process your order
• Information you provide when contacting our customer service team
We only collect information that is reasonably necessary to provide our services and process your orders.
2. How We Use Your Information
We may use your personal information to:
• Process and fulfill your orders
• Process payments and prevent fraudulent transactions
• Arrange shipping and delivery
• Send order confirmations and shipping updates
• Respond to customer service inquiries
• Help you with returns, refunds and exchanges
• Improve our website, products and shopping experience
• Send promotional emails if you have chosen to receive them
• Comply with applicable laws and legal requirements
3. Payment Information
Payments are processed through third-party payment providers. SONOYE does not directly store your complete credit card or payment account information.
Your payment information is handled by the payment provider according to its own privacy and security policies.
4. Cookies and Similar Technologies
We use cookies and similar technologies to help our website function properly, remember your preferences, understand how visitors use our website and improve our services.
Some third-party services, such as analytics and payment providers, may also use cookies or similar technologies.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.
5. Sharing Your Information
We may share necessary personal information with trusted third-party service providers that help us operate our business, including:
• Payment processors
• Shipping and delivery providers
• Website and e-commerce service providers
• Analytics and technology providers
We only provide information that is reasonably necessary for these services.
We do not sell your personal information to third parties.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. International Customers
SONOYE serves customers internationally. Your personal information may be processed or transferred to countries other than the country where you live in order to process your order, provide customer service and arrange delivery.
By using our website and placing an order, you acknowledge that your information may be processed or transferred internationally where necessary to provide our services.
8. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of or deletion of your personal information.
If you would like to make a privacy-related request, please contact us.
Email: sanyoupp@outlook.com
9. Children's Privacy
Our website is intended for a general audience and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services or applicable laws.
Any updates will be posted on this page with a revised "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
SONOYE
Email: sanyoupp@outlook.com